“Thanks again Joe, look forward to working with you!”

“Thanks again Joe, look forward to working with you!”




Anytime you can talk someone off the ledge after a bad experience with an online mortgage company, you can make someone’s life a little better. This was the case on Friday.


She had gotten online to get pre-qualified and all went OK until she called the loan officer letting him know that the offer that she made on a property was accepted. After three days and many phone calls and emails with no response, she knew this was not good.


The listing agent called me, surprisingly not the selling agent as she was very new and really didn’t know what to do and real estate was only a part-time business. Fortunately she figured she should notify the listing agent and that is when I got the referral.


The client called within a few minutes and I took her through the pre-qualification process. She asked me what would be different working with me and it didn’t really take much convincing, but she was a bit cautious. After some discussion I made arrangements to do her mortgage application right after the home inspection.


It is unfortunate when loan officers stop communicating. Efficient communication is now more important than ever.


Image courtesy of stuartmiles/freedigitalphotos.net

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Joe Petrowsky, NMLS #6869

Right Trac Financial Group, Inc. NMLS #2709

110 Main St.

Manchester, Ct. 06042

Office: 860 647-7701 x116

Fax: 860 647-8940

Cell: 860 836-9294

Email: joe@righttracfg.com



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Joe Petrowsky does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.

Equal Housing Statement: We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing becuase of race, color, religion, sex, handicap, familial status, or national origin.

Comment balloon 19 commentsJoe Petrowsky • October 13 2015 10:44AM


Yes, communication is key.  I'm glad she is in good hands now.

Posted by Debbie Gartner, The Flooring Girl & Blog Stylist -Dynamo Marketers (The Flooring Girl) over 5 years ago

Hi Joe.  Your talking to her was more than the online mortgage company did.

Posted by Conrad Allen, Webster, Ma, Realtor (Re/Max Professional Associates) over 5 years ago

Good morning Joe. Communiciation is key, not price or promises. Yours is a performance business. Enjoy your day!

Posted by Wayne Martin, Real Estate Broker - Retired (Wayne M Martin) over 5 years ago

Good morning Joe,

No communication ends in no referrals!

You are the King of referrals.

Make yourself a great day.

Posted by Raymond E. Camp, Licensed Real Estate Salesperson Greater Rochester (Howard Hanna Real Estate Services) over 5 years ago

Good morning Joe.  So sad that she had that negative experience.  I know now she is in good hands.  

Posted by James Dray, Exceptional Agents, Outstanding Results (Fathom Realty) over 5 years ago

Hi Joe!

Even the spammers like you!

Besides knowing the mortgage business, successful (and referred by agents) mortgage brokers have got to be responsive and communicative.  That's one of the reasons you are so successful.

Posted by Kat Palmiotti, The House Kat (406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty) over 5 years ago

Online is out of sight for both our ilstings nad buyes...just say NO !

Posted by Sally K. & David L. Hanson, WI Real Estate Agents - Luxury - Divorce (EXP Realty 414-525-0563) over 5 years ago

Hi Joe.  Well done in coming to the rescue for this buyer.  All to many folks fall for some lame promises made by these online companies.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 5 years ago

Good Morning Joe:

Whenever a buyer approach me with an online prequal, I would insist that they use a local loan officer.

I am the kind of person who needs to be in contact with the loan officer and who feels more comfortable when I know they are local.

Posted by Maria Gilda Racelis, Home Ownership is w/in Reach. We Make it Happen! (Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington) over 5 years ago

Another happy buyer on her way to home ownership, courtesy of Joe Petrowsky. Way to go, Joe!

Posted by Anita Clark, Realtor - Homes for Sale in Warner Robins GA (Coldwell Banker Access Realty ~ 478.960.8055) over 5 years ago

Good morning Joe. Somethings never change. Responsive and knowledgeable people always win at the end of the day.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) over 5 years ago

Joe, I shudder when a buyer comes to me with a financial letter from an out of state bank or someone online.  It seldom ends well

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (Mapleridge Realty, CT 203-206-0754 ) over 5 years ago

It's hard to understand why people won't communicate with one another--why start in the first place if you're not intereted in completing the job? I'm glad the listing agent knew to call you.

Posted by Lottie Kendall, Helping make your real estate dreams a reality (Compass) over 5 years ago

Joe Petrowsky Of course the very basic need to return calls is the teller of the tale. Imagine getting further into the process and having the mortgage company unresponsive.

Bill Roberts

Posted by Bill Roberts, "Baby Boomer" Retirement Planner (Brooks and Dunphy Real Estate) over 5 years ago

We hear all kinds of stories from buyers about their loan process. Nice that you were able to get this resolved for her.

Posted by Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400, Long Island Condo and Home Specialists (The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803) over 5 years ago

My phone rings 24 hours EVERY day and I answer it !   Using an online service often leads to problems.   I've rescued my share of Internet mortgage failures over the years and they seem to be getting more frequent lately.

Posted by DEANNA C. SMITH CERTIFIED MOBILE NOTARY, Highest Ranked Certified Mobile Notary in Virginia (Certified Mobile Notary Signing Agent) over 5 years ago

Anyone working with you Joe is in good hands.  If we are in business, our phones need to be on (within reason), particularly during normal business hours or, risk losing a client!

Posted by Joanna Cohlan, Designing, Decorating & Staging Westchester Homes (Fresh Eyes For Your Home) over 5 years ago

And Joe saves the day again...no surprise at all.  Hopefully the part-time agent has learned a valuable lesson.

Posted by Lisa Von Domek, ....Experience Isn't Expensive.... It's Priceless! (Lisa Von Domek Team) over 5 years ago

This is a good story to share. A loan officer who will not return phone calls will not meet your needs.

Posted by Roy Kelley (Realty Group Referrals) over 5 years ago