“Why Should I Use You as My Mortgage Broker?”

“Why Should I Use You as My Mortgage Broker?” 

I got an call from a prospective client, explaining that she was referred to me and asked why she should use me as her mortgage broker, compared to the person that she has used for years. I happen to know the person that she has been using and like him, he’s a really good person.  


I told her that I would not make a change and told her, that I know the person and like him. Then she told me, that her real estate agent recommended me and so did the seller of the property that they are interested in. I told her I appreciated hear that these folks had referred me, but it doesn’t matter, she has had a good experience in the past, definitely go back again.


She told me that this conversation is not what she expected and thanked me. It wasn’t 30 minutes later that I got a call from my competitor to thank me for how I handled the conversation. He got off the phone saying, I owe you one my friend. Life is good!


How would you have handled the situation?


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Joe Petrowsky, NMLS #6869

Right Trac Financial Group, Inc. NMLS #2709

110 Main St.

Manchester, Ct. 06042

Office: 860 647-7701 x116

Fax: 860 647-8940

Cell: 860 836-9294

Email: joe@righttracfg.com



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Joe Petrowsky does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.

Equal Housing Statement: We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing becuase of race, color, religion, sex, handicap, familial status, or national origin.

Comment balloon 18 commentsJoe Petrowsky • September 14 2015 05:34AM


Good morning Joe,

You did the right thing. It never pays to knock the competition!

Make yourself a great day.

Posted by Raymond E. Camp, Licensed Real Estate Salesperson Greater Rochester (Howard Hanna Real Estate Services) over 4 years ago

Good morning Joe. You are a mensch and that is very special. I like to think I would have done the same thing.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) over 4 years ago

You are truly a stand-up kind of guy.....a professional.  I'd have done the same thing Joe.  Kudos to you.

Posted by Roger D. Mucci, Lets shake things up at your home today! (Shaken...with a Twist 216.633.2092) over 4 years ago

That is excellent, Joe. I would have asked just like she did if she was happy with the service she had received then tell her to honor that by going back. You will be repaid many times over.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Platinum Properties) over 4 years ago

Good morning, Joe Petrowsky and that's how business should be handled.... you will receive that thank you many times in the future via more referrals....

Posted by Barbara Todaro, Marketing Agent for The Todaro Team (RE/MAX Executive Realty ) over 4 years ago

Joe, I hear this from other mortgage brokers when my client asks that she wants to stay local & the mortgage person says similar nice things of that lender...it is the fair & best way to handle it as long as it is true!

Posted by Ginny Gorman, Homes for Sale in Southern RI and beyond (RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate) over 4 years ago

This is a great story to share. It pays to have good relationships with other professionals in the business.

Posted by Roy Kelley (Realty Group Referrals) over 4 years ago

Joe: Just one of many reasons why you are so successful at what you do. Kudos to you for your professionalism in this situation.

Posted by Anita Clark, Realtor - Homes for Sale in Warner Robins GA (Coldwell Banker Access Realty ~ 478.960.8055) over 4 years ago


Good for you, that would have been my response also.  A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) over 4 years ago

Hi Joe, you certainly did what comes naturally to you, the professional who sets the bar high.

Posted by Beth Atalay, Cam Realty of Clermont FL (Cam Realty and Property Management) over 4 years ago

Hello Joe - knowing you, I wouldn't have expected anything other than the way you handled the call. I would do the same.

Now, it would have been more difficult had the other broker been marginal.

Posted by Lottie Kendall, Helping make your real estate dreams a reality (Compass) over 4 years ago

Joe Petrowsky I probably don't know the other guy, so I would have helped her. It's a dog eat dog world, isn't it?

Actuallly, you need the right thing for many reasons. Good for you.

And he does 'owe you one."

Bill Roberts


Posted by Bill Roberts, "Baby Boomer" Retirement Planner (Brooks and Dunphy Real Estate) over 4 years ago

Joe, I cannot imagine handling it any other way. You clearly did the right thing. No reason to throw anyone under the bus and take business away from (1) someone you know, like and trust and (2) who did not deserve to have lost business because you are so highly recommended.  I just wonder if that person would have done the same.

Posted by Kathleen Daniels, San Jose Homes for Sale-Probate & Trust Specialist (KD Realty - 408.972.1822) over 4 years ago

Joe I have done the same thing in the past.  Talking down the competition only makes us look bad, especially if the competitor is a good LO as well.  When we do the right thing it comes back more than what we gave.

Posted by George Souto, Your Connecticut Mortgage Expert (George Souto NMLS #65149 FHA, CHFA, VA Mortgages) over 4 years ago

Joe- I would hope that we all would have handled it as professionally as you did.  This attitude wins more referrals than saying something negative about someone.   

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) over 4 years ago

Joe you expanded your sphere of influence today  . . . . with your act of professionalism.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) over 4 years ago

I haven't run across this situation yet, Joe.  Though, I certainly hope that I would handle it the same way as you.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 4 years ago

Good morning Joe Petrowsky,

You handled it the way a true professional should! There is plenty of business to go around and our relationships with good competitors is important..Life is good because there is good Karma surrounding you!

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.750.6899) over 4 years ago