“Are You the Go To Guy for Your Client’s Needs?”
Very early on with my clients I establish a “go to relationship”. Below you will see an example of this client asking for another referral or recommendation.
I want my clients to understand that this is not a typical or average relationship. When a client first calls in to get pre-qualified I ask a number of specific questions. Who referred you? What did they say about me? I will then ask a few financial and credit specific questions. Once I have what I need and run credit we review the comfort level for a mortgage payment. Hopefully all works out so that I can issue a letter for them.
More questions: Do you have a Realtor or do you need a referral? Do you need a referral for a home inspector, insurance agent, attorney or title company, mover and so on? Depending on the answers I handle any referral that they will need. It doesn’t take long for any client to get the idea about how I work.
Good morning Joe.
First off thank you very much for the contacts you shared with Chris – panning out well. I was hoping you could help us with a contact for a litigation lawyer. We had a situation with one of our contractors who walked away with about $35K as he was using our money for other things so he did not pay for the windows, cabinets or his subs. We would like to talk to someone to see if we have a case. We wanted to check to see if you knew of someone as we knew they would be credible.
Thanks again for all your advice and help.
Image courtesy of stuartMiles/freedigitalphotos.net
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Joe Petrowsky, NMLS #6869
Right Trac Financial Group, Inc. NMLS #2709
110 Main St.
Manchester, Ct. 06042
Office: 860 647-7701 x116
Fax: 860 647-8940
Cell: 860 836-9294
Email: joe@righttracfg.com
Joe Petrowsky does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.
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Hi Joe. You have a wonderful method to your business. No wonder you are doing so well.
Hi Joe. I am more than an agent. I am a resource for my clients.
Good morning Joe. I believe I give my clients the right advice as most of my former clients keep coming back to me for their real estate needs.
We do recommend other allied professionals...lawyers, contractors...but only if we have first hand or well documented experience with them.
Good morning Joe. I always believed you were a go to guy so I am not surprised. Congratulations.
Good morning, Joe -- what valuable service you provide! Have a great Sunday.
Good morning Joe,
If we were not the go to guy like you we would be in another line of work soon.
Make yourself a great day.
You need to start JoesList.com !!
It's extremely important not only to do a good job at what you do but also to be able to put people in touch with others who offer related services and are equally competent. Wayne is famous for his "I know a guy..." sentences.
Joe Petrowsky Going that extra yard is the key to service
Joe Petrowsky To all those who have commented before and after us; we are considered go-to people in this business and we should have contacts for our past , current and future clients that will help them in all phases of home ownership, even if heading towards litigation. Great post!
You do an excellent job Joe, with your referral network. We can all learn from you how to make it work to benefit everyone involved.
If you want to know...Go see Joe. That's all I know Joe Petrowsky
Being the go-to guy is an excellent person to be!
Joe, learned early in business to be the source of the source! Enjoy your day!
Definitely the "go to" person, but after I have vetted my referral sources. I absolutely hate it when one of them drops the ball. It doesn't happen often. My sources know they will quickly be dropped from the list!
Joe Petrowsky You do it the right way, and I hope I do as well. When we have a client with a need, we need to be there for them.
Bill Roberts
My business is built around being the "go to" guy for all my clients no matter what the subject is. If I don't know the answer, I will direct them to someone that does!!!
No wonder you are so successful Joe. It shows.
Joe,
Wonderful post. It is nice to a big list of contacts. A
Joe Petrowsky ~ hi Joe Petrowsky. I can't say I'm the "go to guy" for my clients, but I am the "go to ga;," for sure!
Joe, you are definitely the go to guy and know the best resources for different jobs.
Joe
Being a go to person . . . . is a path to long term business relationships. The right to be that go to person is earned . . . . with bring excellence to our life and business model.
Good luck and success.
Lou Ludwig
Joe, Great Customer Service is the level I and my agents attempt to reach each and every day. I have a question on the Q&A page about how often LO attend closings. It is not a requirement but just Great Customer Service.
I have a list of contractors and other vendors that I share with all of my clients.
Joe I think we all like to think of ourselves as the go to person, but that is not always the case. The proof is in the pudding :)
We all need to have those lists of go to people. It's very important in our business. Your stories are a testament to how well you work for your clients and the number of referrals you receive backs that up.
Joe- you ARE the go-to guy and it speaks volumes about how much you do for your clients.
Joe Petrowsky well, you are the HUB of the network! And always caring for others, helping others!
No wonder everyone loves you...
In the networking world you are known as a connector.
Being the go to guy is a very smart position for professional service providers.