“It Doesn’t Always Start off Easy”
“Hey Joe…..I want to first start off by apologizing to you for my rude behavior yesterday. I wasn’t having a good day, but that was no excuse for me acting like a putz, so I apologize for that. You’re a nice guy and I know you were trying to keep the mood light yesterday.”
Sometimes you just have to work through the stuff before you can get to the other side. Most of the time it has nothing to do with you, but you can’t lose focus on the responsibility to be professional even when there is tension between people that you are working with.
I thought it took a lot of guts for this client (a cop) to acknowledge that he was a putz and clear things up.
How would you have handled it?
Image courtesy of stuartMiles/freedigitalphotos.net
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Joe Petrowsky, NMLS #6869
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