“Extraordinary Customer Service Costs Nothing Extra but it can Cost YOU Future Business”
“It was a pleasure speaking to you Joe. Thanks very much for the quick response for the pre-qualification letter and the inspector referral. Thank you.”
The Realtor that referred this client told me in advance that this client has called her bank twice about a mortgage, left a message and had not received a response. How stupid!
When I called the client she explained that I was the person the Realtor had referred and wanted to know how I could assist her. Even though she had a bit of an edge to her voice, I was sure it was because of not getting a response from “her” bank. It didn’t take long before she shared her frustration and we got down to the need for a mortgage.
How crazy? Great credit, very good income, 20% down, basically a very simple mortgage to do and yet she was not getting the service she expected. I just don’t understand it. We all need to make sure that each of our clients gets “Extraordinary Service”.
Image courtesy of stuartMiles/freedigitialphotos.net
Subscribe to my blog via Email:
Joe Petrowsky, NMLS #6869
Right Trac Financial Group, Inc. NMLS #2709
110 Main St.
Manchester, Ct. 06042
Office: 860 647-7701 x116
Fax: 860 647-8940
Cell: 860 836-9294
Joe Petrowsky does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.
Equal Housing Statement: We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing becuase of race, color, religion, sex, handicap, familial status, or national origin.