“Extraordinary Customer Service Costs Nothing Extra but it can Cost YOU Future Business”

“Extraordinary Customer Service Costs Nothing Extra but it can Cost YOU Future Business”

 

 

“It was a pleasure speaking to you Joe. Thanks very much for the quick response for the pre-qualification letter and the inspector referral. Thank you.”

 

The Realtor that referred this client told me in advance that this client has called her bank twice about a mortgage, left a message and had not received a response. How stupid!

 

When I called the client she explained that I was the person the Realtor had referred and wanted to know how I could assist her. Even though she had a bit of an edge to her voice, I was sure it was because of not getting a response from “her” bank. It didn’t take long before she shared her frustration and we got down to the need for a mortgage.

 

How crazy? Great credit, very good income, 20% down, basically a very simple mortgage to do and yet she was not getting the service she expected. I just don’t understand it. We all need to make sure that each of our clients gets “Extraordinary Service”.

 

Image courtesy of stuartMiles/freedigitialphotos.net

Subscribe to my blog via Email:

 

Enter your email address:

Delivered by FeedBurner

 

Joe Petrowsky, NMLS #6869

Right Trac Financial Group, Inc. NMLS #2709

110 Main St.

Manchester, Ct. 06042

Office: 860 647-7701 x116

Fax: 860 647-8940

Cell: 860 836-9294

Email: joe@righttracfg.com

www.righttracfg.com

www.joepetrowsky.com

Like me on facebookfollow me on twitterConnect with me on linkedin

Joe Petrowsky does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.

Equal Housing Statement: We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing becuase of race, color, religion, sex, handicap, familial status, or national origin.

Comment balloon 24 commentsJoe Petrowsky • September 16 2015 12:47PM
“Extraordinary Customer Service Costs Nothing Extra but it can Cost…
share
“Extraordinary Customer Service Costs Nothing Extra but it can Cost YOU Future Business” “It was a pleasure speaking to you Joe. Thanks very much for the quick response for the pre-qualification letter and the inspector referral. Thank you. ” … more
“Now that Your Business is Drying Up”
share
“Now that Your Business is Drying Up” That was the heading of an email that I got from a company selling leads. First, I don’t buy leads. Second, would you buy leads from a company that promotes their business in this manner? Here is the… more
“There is Nothing like Repeat Business”
share
“There is Nothing like Repeat Business” “Good morning Joe, It will be close to four years since you handled our refinance. We are now selling our house and looking to buy a condo and would like to work with you again. Thank you very much. ” … more
“What do we need to do from here? ”
share
“What do we need to do from here? ” It isn’t good when a buyer hasn’t been educated about the home buying process. These are some of the questions that I needed to answer, questions that should have been addressed by the selling agent. In the… more
“No Matter How Many Times, FSBO are a Problem”
share
“No Matter How Many Times, FSBO are a Problem” I have written about this topic many times, but it just seems folks don’t get the message. A number of months I got a call from someone that was planning on selling their home without a Realtor and… more
“Why Should I Use You as My Mortgage Broker? ”
share
“Why Should I Use You as My Mortgage Broker? ” I got an call from a prospective client, explaining that she was referred to me and asked why she should use me as her mortgage broker, compared to the person that she has used for years. I happen to… more
“Best Wishes for the New Year”
share
“Best Wishes for the New Year” For all that will celebrate Rosh Hashanah, the Jewish New Year may you and your families have a year filled with good health and joy in your life. These wishes come from Gail, Jill, Dava, Brett, Dylan, Gloria and I. … more
“Retire, You must be Kidding”
share
“Retire, You must be Kidding” I read an article this morning about the passing of Realtor Ebby Holiday, who I was fortunate enough to have dinner with many years ago when I was at a “Relo” convention in Dallas. At her passing she was 104, no… more
“Relationships Can Definitely be Challenging”
share
“Relationships Can Definitely be Challenging” " Joe, I think I am headed to Plan B, which is to go, and pay the consequence. I am having my mom look at this house for me when she returns to FL next week. I have had enough!!!!!!!!! We can… more
“No, I’m NOT Changing My Marketing Efforts”
share
“No, I’m NOT Changing My Marketing Efforts” I get emails from Realtors and loan officers on a regular basis asking me about social media, most likely because I am always blogging. In a number of my blogs I have talked about how the real estate… more